Visitors to the museums
- What are the opening times of the museum(s)?
You will find the opening times on each museum’s page by clicking on
Practical Information
- Are there evening sessions?
You will find the evening sessions on each museum’s page by clicking on Practical Information
- Is entry to the museums free for heritage days and museum nights?
The National Museums take part in free national events.
- What conditions are there for it being free or at a reduced rate?
- Do the museums have a free entry day?
On the first Sunday of every month, apart from at the Porte Dorée Tropical Aquarium in Paris, entry to the National Museums’ permanent collections is free for all visitors.
- What do I need to do to go on a guided tour? Attend a workshop? Go on my own? Go with a group? For my children? How do I find out information?
You can consult our online agenda and choose the search criteria that you want.
- Can I plan my wedding there? My birthday? Or any other private use of the museum areas?
Authorisation must be given by the management of the museum in which you want to organise your event (personal or professional). Consult the Practical Information section of the museum pages to find out details.
- Can I leave the museum and go back in again using the same ticket?
Your ticket is valid for the whole day.
- Are there queue bypasses to avoid waiting?
Yes, you can bypass queues with Musée & compagnie, Fnac, Ticketnet, Digitick, and SNCF for the Château de Fontainebleau with the Transilien leisure pass. You can > buy these tickets online
- Is there an ideal day / time to visit the museum and avoid the crowds?
Coming during the week, outside of the school holidays and avoiding the last hour of opening will give you the best chance of enjoying a quiet visit.
- What provisions have been made to help disabled access?
Some museums have special disabled access facilities, others offer audio guides adapted to your disability, or even reduced entry fees. Consult the Practical Information Information section of the museum pages, or the website Ariane Info.
- Are there cloakrooms in the museums? What can I leave in them during my visit?
Each museum has cloakrooms with distinct visit regulations. Consult the Practical Information section of the museum pages.
- Are you allowed to take photos or film in the museums?
Approval must absolutely be obtained from the management of the museum concerned. Consult the
Practical Information section of the museum pages to find out details.
- Is there a baby change area? A crèche for children in the museums?
Currently, the national museums do not provide this type of facility. We invite you to be as organised as possible to maximise your visit’s enjoyment. Activities and audio guides for children are offered in several museums. Consult the Practical Information section of the museum pages.
- Do the museums have a restaurant or catering facilities?
You can eat in the following museums: Picasso Museum in Paris, Château d’Ecouen Renaissance Museum, Fernand Léger Museum in Biot, Marc Chagall Museum in Nice. Other restaurants will soon be opening, consult the Practical Information section of the museum pages.
- Is there a membership card for the national museums?
At present, there isn’t a membership card to cover all of the national museums, but we do offer some
very attractive deals
National Galleries of the Grand Palais
- What are the GNGP’s opening hours and days?
The Marie-Antoinette exhibition (March 15 – June 30 2008) is open daily from 10am to 10pm, and until 8pm on Thursdays. (Closed on Tuesdays)
The Figuration narrative 1960-1972 exhibition (April 16 – July 12 2008) is open daily from 10am to 8pm, and until 10pm on Wednesdays. (Closed on Tuesdays)
The national galleries will be closed on May 1st and December 25th. (last entry 45 minutes before closure of the exhibition.)
- What are the conditions for qualifying for a reduced entry price or free entry to the exhibitions at the National Galleries of the Grand Palais?
- How do I reserve a ticket?
There are several ways of reserving your entry ticket (no same day reservations are possible, and tickets cannot be exchanged or refunded):
By telephone: from Monday to Saturday between 9am and 7pm (€0.34 per minute): Fnac 0892 684 694; Ticketnet 0892 390 100
By Internet:
Digitick (tickets printed at home or sent to a mobile phone)
Fnac
Ticketnet
Via mobile phone: (ticket phased out)
Digitick (tickets printed at home or sent to a mobile phone)
In points of sale: Fnac, Carrefour, Géant, Casino, Système U, Bon Marché, Virgin, Auchan, Leclerc, BHV, Galeries Lafayette, Cultura etc.
On the spot at the National Galleries: at the cash desk only, within opening hours
Tariffs (additional fee for management costs), availability and waiting time for tickets may vary according to each network (no additional fee foe reserved tickets paid for directly at the national galleries).
- How do I book a group visit to the exhibitions at the National Galleries?
Reservation is compulsory and free. Reservation requests must be made in writing. Contact the group department by telephone on 01 44 13 17 64 or by fax: 01 44 13 17 60 (No groups allowed on Sundays or Bank Holidays.)
- Is there a special disabled entrance?
At door B, located on 3 avenue du Général Eisenhower, is accessible for people with reduced mobility. Wheelchairs are available free of charge.
- Where can I find out about activities for children?
You can consult our online calendar and choose the search criteria that you want. A workshop has been organised as part of the Marie-Antoinette exhibition: La Reine au pastel and Figuration narrative: And for doing cartoons? (eight-11 years of age)
- I am a journalist. How can I get hold of information about the National Galleries?
- Who should I send a placement or employment application to?
- Can I see the Grand Palais atrium during my visit to a National Galleries exhibition?
The atrium is part of the Nave in the Grand Palais which is not run by the National Galleries. It cannot therefore be seen during a visit to the exhibitions of the National Galleries, but it does have its own schedule.
Our shops and our products
- Where can I find a list of your museum shops?
- Are the products the same on your e-commerce site boutiquesdemusees.fr and in your shops?
No, our online shop offering is more generalist than that offered at each site. Each museum bookshop is specialised on its own collections (e.g. that of the Château d’Ecouen on the Middle Ages).
All of them will offer you a wide range based on their own subjects. The boutiquesdemusees.fr website covers the essential stock items from each of the shops and therefore has a more open and representative offer than all of the bookshops.
- Are the prices the same on the Internet as in the bookshops?
Yes, the RMN has an identical pricing policy for both the shops and the website, apart from for promotions. However, promotions can be specific either to the website or the shops.
- How long will I have to wait for delivery once my order is submitted?
Time scales vary according to the dispatch method chosen. By Chronopost in 48 hours, by Collissimo up to four days.
- Are all the products shown in stock?
Yes, only the items which are in stock at the time of your order are shown. They are updated in real time.
- What should I do in the event of receiving broken or damaged goods?
Refer to the instructions contained at the bottom of your invoice. You can obtain an exchange or a refund via bank transfer to your account.
- When is my credit card debited?
At the moment of placing your order.
- How can I be informed of the news about the shops and exhibitions?
